In this guide, we’ll go over how to set and edit citation remarks. These remarks are messages you can set in advance and send to parkers when issuing citations based on the violation or situation. 

To begin, click the “Enforcement” button from the menu on the left of your screen, then select “Manage Citations.”

From the citations tab, select the “Remarks” button from the menu at the top of your screen. 

Here, you’ll see all of the remarks you've set in the past. When issuing a citation, any of these remarks will be available to attach, but if you want to create a new one, press the “New Remark” button in the top right corner. 

Pressing “New Remark” will prompt you to fill out a form. The territory code is filled in for you manually based on the territory in which you're creating the remark. In the “Description” field, enter the message you wish to send when using this remark, then set the remark’s activity status. Inactive remarks will not be available to select when issuing citations. Once you’ve finished with the form, press “Submit” to finalize your new remark. 

If you want to manage an existing remark instead of creating a new one, from the “Remarks” tab, use the blue pencil or red trash can action buttons on the right of the specific remark you want to manage. The blue pencil will bring up the same form seen above and allow you to change the remark text and activity status, while the red trash can will delete a remark. Deleting a remark is permanent and irreversible.